Thank you for shopping the annual Miss Babs Gratitude Sale! All in-stock items (excluding gift certificates) are 20% off from December 25-31.
We know this is a long post, but hopefully it should answer most of your questions about how the Gratitude Sale works.
We will begin shipping orders on Monday, December 27. Orders are processed in the order in which they are placed on the website. We are estimating that it will take approximately two weeks to ship the majority of sale orders - but we have all hands on deck and we will be doing our very best to get your yarn to you as quickly as possible!
Quick Info
- All sales of discounted items are FINAL. Items sold at a discount are not eligible for returns or exchanges.
- The sale is on in-stock items only.
- Yarn winding is not available during the sale.
- We cannot combine multiple orders.
- The sale is on online orders only. No phone orders will be accepted during the sale.
- We will be unable to offer the sale price before December 25 or after December 31. In the event that the website incorrectly sells items at the full price during the duration of the sale, we will refund you the difference so that you get the sale price.
Cancellations
Should you wish to cancel your order, and it has not yet been shipped, please send an email to info@missbabs.com with the subject CANCEL Order # (and include your order number). While we will not be able to respond to emails we will check daily for any cancellation requests.
Yarn Matching
We’ll do our best to match multiple skeins. If we don't have matching skeins we will contact you with the choice to ship the mis-matched skeins or refund those skeins.
If you happen to order the last few skeins of a colorway, there's a good chance they won't be a great match. If this is OK with you, you can let us know in the note on your order!
Please be aware that we may email you from another missbabs email address, so please check your spam folder!
In the event that our inventory is wrong and we do not have part of your order, we will refund that skein and ship the rest of your order.
While we do our very best to capture colors accurately, everyone's monitor is different and we cannot be responsible for your display settings. Babettes vary from skein to skein and batch to batch, and the yarn you receive will differ somewhat from the photograph on the website. Searching for the color name in the search bar on the website or using our Browse by Babette Colorway feature can help give you an idea of the range of possibilities for a color. You can also search in projects and stash on Ravelry to see other photos of our most popular colors.
Shipping
We are unable to hold orders for a specific ship date. If you are concerned about the security of any packages, please choose the ‘signature confirmation’ shipping option at checkout.
Customer Service
We are unable to help with color selection via phone or email, and we will not be able to answer the phone at all or respond to emails, due to the volume of orders and our desire to get them out in a timely manner. We will have a dedicated thread in our Ravelry group for general questions.
We know this is a reduction in our normal level of service, but these steps are necessary to get the most yarn out to the most people as quickly as possible.
