Thank you for shopping the annual Miss Babs Gratitude Sale! All in-stock items (excluding gift certificates) are 20% off from December 25-31.
We know this is a long post, but hopefully it should answer most of your questions about how the Gratitude Sale works.
The Miss Babs Team is out of the studio on Monday, December 26 and Monday, January 2, 2023.
We will begin shipping orders on Tuesday, December 27. Orders are processed in the order in which they are placed on the website.
We are estimating that it will take approximately two weeks to ship the majority of sale orders - but we have all hands on deck and we will be doing our very best to get your yarn to you as quickly as possible! (Typically, it takes us a full week to pull, check, pack, and ship just the December 25th orders.)
- All sales of discounted items are FINAL. Items sold at a discount are not eligible for returns or exchanges.
- The sale is on in-stock items only.
- Yarn winding is not available during the sale.
- We cannot combine multiple orders.
- The sale is on online orders only. No phone orders will be accepted during the sale.
- We will be unable to offer the sale price before December 25 or after December 31. In the event that the website incorrectly sells items at the full price during the duration of the sale, we will refund you the difference so that you get the sale price.
Should you wish to cancel your order, and it has not yet been shipped, please send an email to firstname.lastname@example.org with the subject CANCEL Order # (and include your order number). We will check daily for any cancellation requests.
We do our best to match multiple skeins. If we don't have matching skeins we will email you with the choice to ship the mis-matched skeins or refund those skeins.
If you happen to order the last few skeins of a colorway, there's a good chance they won't be a great match. If this is OK with you, you can let us know in the note on your order! This lets us ship the order without pausing to email you.
In the event that our inventory is wrong and we do not have part of your order, we will email you to check what you would like to do.
While we do our very best to capture colors accurately, everyone's monitor is different and we cannot be responsible for your display settings. Babettes vary from skein to skein and batch to batch, and the yarn you receive will differ somewhat from the photograph on the website. Searching for the color name in the search bar on the website or using our Browse by Babette Colorway feature can help give you an idea of the range of possibilities for a color. You can also search in projects and stash on Ravelry to see other photos of our most popular colors.
We are unable to hold orders for a specific ship date. If you are concerned about the security of any packages, please choose the ‘signature confirmation’ shipping option at checkout.
We are unable to help with color selection via phone or email, and we will not be able to answer the phone, due to the volume of orders and our desire to get them out in a timely manner. Our response time to email may take longer than usual. We will have a dedicated thread in our Ravelry group for general questions.
We know this is a reduction in our normal level of service, but these steps are necessary to get the most yarn out to the most people as quickly as possible.