Shipping & Returns

USA Orders $120 and up ship free!

Domestic Shipping Rates

First Class

Purchase from Purchase to Shipping Cost
$0.00 $40.00 $5.00


Purchase from Purchase to Shipping Cost
$0.00 $55.00 $9.00
$55.01 $119.99 $12.00
$120.00 and up FREE!

We ship our orders with the USPS and UPS Ground. If you prefer a different shipping method please contact us so that we can arrange that for you. You may choose to add optional Signature Confirmation for an additional $3.45 to your order. Orders over $500 will be automatically sent with Signature Confirmation at no additional cost to the customer.

International Shipping

Although International First Class shipping is less expensive than International Priority shipping, it cannot be tracked (in most countries) once it leaves the US. Additionally, it may take a month or longer for the package to arrive.

For these reasons, we recommend International Priority shipping, which can be tracked and arrives much more quickly. Orders over $125 will automatically be charged at International Priority rates. For especially heavy items, we reserve the right to request additional funds for cost of shipping.

You may also have to pay import duties on the yarn you order from us. This is dependent on the customs policies in your country, and we have no control over their decisions. We cannot mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. 

The charges listed below are what will be charged automatically. However, we are more than willing to give you a custom quote based on what actual shipping is to your location. If you would like a custom shipping quote, please contact us.

While we are not able to offer free international shipping on orders over $120 (as we do for domestic shipments) the shipping rates for large international orders are discounted by the average cost to ship domestic packages of a similar size. We think this is only fair. 

If the actual shipping cost is less than what you pay by over $2 we will refund the difference.


Canada Shipping Rates

Canadian customers may now also choose to prepay taxes and duties at checkout for an additional fee.

First Class

Purchase from Purchase to Shipping Cost
$0.00 $40.00 $12.00
$40.01 $125.00 $20.00
$125.01 and up see Priority rates


Purchase from Purchase to Shipping Cost
$0.00 $200.00 $31.00
$200.01 $300.00 $35.00
$300.01 $400.00 $39.00
$400.01 and up $43.00



Rest of World Shipping Rates

First Class

Purchase from Purchase to Shipping Cost
$0.00 $40.00 $15.00
$40.01 $125.00 $25.00
$125.01 and up see Priority rates


Purchase from Purchase to Shipping Cost
$0.00 $150.00 $50.00
$150.01 $200.00 $60.00
$200.01 $300.00 $65.00
$300.01 $400.00 $70.00
$400.01 and up $75.00



Customer service is important to us and we want to make sure that you are happy with your purchase. However, if you need to make a return, please see below.

To make a return, please contact us at or 423-727-0670 within 30 days of purchase to let us know to expect a return. Returns will be issued as store credit, unless a refund to the original payment method is specifically requested. Shipping costs are the responsibility of the purchaser.

Upon receipt of the item(s), we will issue a store credit or refund for the cost of the item(s). Returns will be eligible for a full store credit or refund IF:

1. You have notified us that you will be returning the item.

2. The item will come back in new, undamaged condition so that it can be resold as a new item. Yarn that has been wound into a ball is not returnable.

The address for returns is PO Box 78, Mountain City, TN, 37683

The fine print:

  • No returns accepted after 45 days.
  • Custom Dye orders are not eligible for refunds.
  • Specials, discounts, and closeout ("destash") sales are final. No returns on items sold at a discount will be accepted.
  • We cannot be responsible for shipping errors based on incorrect delivery information, nor costs or damage related to these errors.


From time to time we offer certain items as Pre-Orders. Orders that include both pre-order and in-stock items will ship all together when the pre-order item is ready. If you need to receive your in-stock items faster, please place a separate order for those items.