Customer service is important to us and we want to make sure that you are happy with your purchase. However, if you need to make a return, please see below.

Returns

To make a return, please contact us within 30 days of purchase to let us know to expect a return. Upon receipt of the item(s), we will issue a store credit for the cost of the item(s). Returns within 30 days will be eligible for a full store credit IF:

1. You have notified us that you will be returning the item.

2. The item will come back in new, undamaged condition so that it can be resold as a new item. Yarn that has been wound into a ball is not returnable.

The fine print:

  • No returns accepted after 45 days.
  • Custom Dye orders are not eligible for refunds.
  • Specials, discounts, and closeout ("destash") sales are final. No returns on items sold at a discount will be accepted.
  • We cannot be responsible for shipping errors based on incorrect delivery information, nor costs or damage related to these errors.

Pre-Orders

From time to time we offer certain items as Pre-Orders. Orders that include both pre-order and in-stock items will ship all together when the pre-order item is ready. If you need to receive your in-stock items faster, please place a separate order for those items.

 

Domestic Shipping Rates

Purchase from Purchase to Shipping Cost
$0.00 $35.00 $3.00
$35.01 $60.00 $6.00
$60.01 $90.00 $9.00
$90.01 and up FREE!

You may choose to add optional Signature Confirmation for an additional $2.50 to your order.

International Shipping

Although International First Class shipping is less expensive than International Priority shipping, it cannot be tracked (in most countries) once it leaves the US. Additionally, it may take a month or longer for the package to arrive.

For these reasons, we recommend International Priority shipping, which can be tracked and arrives much more quickly. Orders over $125 will automatically be charged at International Priority rates. For especially heavy items, we reserve the right to request additional funds for cost of shipping.

You may also have to pay import duties on the yarn you order from us. This is dependent on the customs policies in your country, and we have no control over their decisions. We cannot mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. 

The charges listed below are what will be charged automatically. However, we are more than willing to give you a custom quote based on what actual shipping is to your location. If you would like a custom shipping quote, please contact us.

If the actual shipping cost is less than what you pay by over $2 we will refund the difference.

Canada Shipping Rates

First Class

Purchase from Purchase to Shipping Cost
$0.00 $30.00 $10.00
$30.01 $55.00 $15.00
$55.01 $90.00 $17.00
$90.01 $125.00 $19.00
$125.00 and up see Priority rates


Priority

Purchase from Purchase to Shipping Cost
$0.00 $50.00 $36.00
$50.01 $100.00 $40.00
$100.01 $150.00 $42.00
$150.01 $200.00 $44.00
$200.00 $300.00 $46.00
$300.01 and up $48.00

 

 

Rest of World Shipping Rates

First Class

Purchase from Purchase to Shipping Cost
$0.00 $30.00 $16.00
$30.01 $55.00 $20.00
$55.01 $90.00 $23.00
$90.01 $125.00 $25.00
$125.00 and up see Priority rates


Priority

Purchase from Purchase to Shipping Cost
$0.00 $30.00 $43.00
$30.01 $55.00 $47.00
$55.01 $100.00 $52.00
$100.01 $150.00 $56.00
$150.01 $200.00 $61.00
$200.00 $300.00 $65.00
$300.01 and up $69.00